Here are some common complaints like no one is listening. Better bmo complaint are provided. If we investigate your complaint and find you were treated unfairly, here are some common outcomes: A refund or reimbursement. Do you feel you were eligible for a benefit or service and have been denied. It appears your web browser does not support JavaScript or you have disabled scripting.
If your complaint is unresolved after following Step 1 of the process or you wish to escalate your complaint sooner than 14 days, you can escalate your complaint directly to a senior officer as follows:. If your complaint is unresolved after following Steps 1 and 2, you may escalate to the Customer Complaint Appeal Office. The AMF offers guidance to consumers in preparing formal complaints regarding investments and insurance products. A lawyer can advise you of your options. It is not for broader use, circulation or publication.